CustomerGauge Release Notes v4.97 - Released 8 September 2021
Product Team
started a topic
over 2 years ago
3 New Features
Reporting
The standard ‘NPS Frequency’ report has been upgraded to a brand new ‘NPS Overview’ report giving users more information regarding their NPS program.
Native Integration for Salesforce
Failure Alert Recipients: Get an email alert sent to you and your co-workers to be notified of any error that may occur on your Salesforce integrations.
Imports
Activities File Upload: Discover the absence of signal in CustomerGauge!
11 Feature Improvements
Workflow Rules
Added “Case Assigned” as an action in the Workflow History
All Workflow Alerts setup from the workflow rules feature in the platform will now only be sent to Active Users. All Inactive users set to receive the alerts will get a Fail status and this can be viewed in the Workflow History.
System Alerts
The Login button from both workflow alerts and system alerts will now redirect you to the company specific Single Sign-On (SSO) Login Page rather than the generic login page making it easier for users to access the relevant information quickly.
Follow Up Requested is now available as a filter in most reporting widgets, and Outgoing Webhooks.
Imports
Added empty field validation to Field Mapping and Static Values to prevent empty fields from causing errors.
Native Integration for Salesforce
We now indicate where an error message came from, making it easier to help diagnose issues.
User Manager
Users that get created with the status “deactivated” will no longer receive a Create Password email. This email is now sent when they get activated.
Grouping Access Restriction has now been renamed to Segment Data Access restriction. The setup of Segment-based Data Access has been improved, allowing customers to do that themselves from inside the User Manager. The Setup is replaced by Filters that are used across the platform.
Made several UI/UX improvements to the User Manager to provide a more streamlined experience.
Single Sign On
Data Access Restriction is now much easier to use through its own section.
The SSO Login link displayed in the SSO no longer carries “/sso”, resulting in a much nicer URL.
4 Feature Fixes
System Settings
Solved an issue causing "Survey & Campaigns" in System Settings to be unable to be loaded.
Reporting
Solved an issue where the newly released Additional Rating Questions drill down would show more survey responses than intended.
API Suite
Solved an issue where Cyrillic characters were misencoded when passed in the POST Response API.
Integrations: Microsoft Dynamics
Solved an issue where newly created Authentication items would appear as blank options in the Authentication drop-down.
Product Team
3 New Features
Reporting
The standard ‘NPS Frequency’ report has been upgraded to a brand new ‘NPS Overview’ report giving users more information regarding their NPS program.
Native Integration for Salesforce
Failure Alert Recipients: Get an email alert sent to you and your co-workers to be notified of any error that may occur on your Salesforce integrations.
Imports
Activities File Upload: Discover the absence of signal in CustomerGauge!
11 Feature Improvements
Workflow Rules
Added “Case Assigned” as an action in the Workflow History
All Workflow Alerts setup from the workflow rules feature in the platform will now only be sent to Active Users. All Inactive users set to receive the alerts will get a Fail status and this can be viewed in the Workflow History.
System Alerts
The Login button from both workflow alerts and system alerts will now redirect you to the company specific Single Sign-On (SSO) Login Page rather than the generic login page making it easier for users to access the relevant information quickly.
Follow Up Requested is now available as a filter in most reporting widgets, and Outgoing Webhooks.
Imports
Added empty field validation to Field Mapping and Static Values to prevent empty fields from causing errors.
Native Integration for Salesforce
We now indicate where an error message came from, making it easier to help diagnose issues.
User Manager
Users that get created with the status “deactivated” will no longer receive a Create Password email. This email is now sent when they get activated.
Grouping Access Restriction has now been renamed to Segment Data Access restriction. The setup of Segment-based Data Access has been improved, allowing customers to do that themselves from inside the User Manager. The Setup is replaced by Filters that are used across the platform.
Made several UI/UX improvements to the User Manager to provide a more streamlined experience.
Single Sign On
Data Access Restriction is now much easier to use through its own section.
The SSO Login link displayed in the SSO no longer carries “/sso”, resulting in a much nicer URL.
4 Feature Fixes
System Settings
Solved an issue causing "Survey & Campaigns" in System Settings to be unable to be loaded.
Reporting
Solved an issue where the newly released Additional Rating Questions drill down would show more survey responses than intended.
API Suite
Solved an issue where Cyrillic characters were misencoded when passed in the POST Response API.
Integrations: Microsoft Dynamics
Solved an issue where newly created Authentication items would appear as blank options in the Authentication drop-down.