New Response Alert
We are happy to let you know that a few selected customers can configure and manage your New Response Alerts from inside your CustomerGauge Platform! This will soon be released for all customers!
This is the alert that is automatically sent to users when a new survey response comes in. These alerts are rule based and were previously set up and managed by your CSM.
Going forward, Admins can manage both your current alerts and add new alerts from inside your CustomerGauge platform.
To set up alerts, go to Settings → Workflow Rules → New Response
Additional Score - Score
Additional Score Frequency
Additional Score Trend
Additional Score Table
A bundle of new Additional Score (CES, CSAT and Rating) widgets with great improvements:
Group by - on the Table widget you can group by Date or Segment
These widgets support “is not” filtering, allowing you to exclude certain filter values.
You now have the # of Responses which also allows you to drill down on those responses.
You can now export all pages after drilling down on any of these new widgets.
You can now compare to the previous year! Add the widgets to your reports and let us know what you think.
You now also have the option to use the standard CES and CSAT calculation instead of just the average.
We’re really excited to tell you you can now search again your accounts, from the same search you’re used to!!
Assigned Case Email Template
We have upgraded the template for new assigned case email alert
Added support Merge Tags for First Name, Last Name, Comment, Follow-up Required, and Follow-up Details
Webhooks are now ordered by Last Modified Date
Made several improvements to make it easier to navigate to the upload option you’re looking for.
Made several UI/UX Improvements for Microsoft Dynamics and SugarCRM Integrations
The "Survey has already been completed" message now comes as standard and can not be changed anymore.
Fixed an issue where when a favourite report is deleted, it could not be removed from favourites
Fixed an issue where icons were not showing on the Login and Reset Password page
Fixed an issue where Language on post url anonymous survey saved as number (id), not language code (value)
Fixed an issue where Responses combo chart was not saving properly without a ‘line’ metric
Fixed a caching issue where the Customer Page was not showing data for completed surveys if the page had been open before