Synchronise your Accounts, Contacts, and send surveys in a flexible manner.
Write your Pull Query in Microsoft’s FetchXML to pull data from multiple entities.
Self-service Diagnostics make it very easy to dig into any potential issues that occur.
Failure Alert Emails will help you stay on top of any potential issues that occur.
Webhooks
Delete Webhook: You can now delete your unused Webhooks to keep a nice and tidy list.
Expanded Diagnostics: You can diagnose potential issues by viewing the Request Body and Response Body by expanding the table row in the Stats of an Outgoing Webhook.
3 Feature Improvements
Login
We have removed the permanent blocking for user login. We are replacing this with a temporary block, where a user will be temporarily locked out of the system for a maximum of 15 minutes after many consecutive incorrect password tries.
Administrators will no longer need to unblock these users.
The system will automatically unblock the user after the required time has passed, thus saving Administrators time.
Users will be shown the below message after too many incorrect password tries.
Reporting
NPS SWOT now sends the date type to the Account Page, using the same filters applied on the NPS SWOT widget
Native Salesforce Integration
Pull date/time as Flag value: You can now use {NOW()} as a value in the Flag Mapping to update records in Salesforce with the date/time of Pull in the ISO-8601 format (“2021-08-13T12:34:56Z”).
6 Feature Fixes
Exports
Fixed an issue where Export Engine was failing due to Close the Loop duplicates
Unsubscribes & Bounces
Fixed an issue where searching by phone number was not working
By CustomerGauge Reports
Fixed an issue where the drill down was not working when changing the group by setting
Reporting
Fixed an issue where in some cases the “Show Global data” setting was not working properly
Fixed an issue where the NPS Gauge was not showing the NPS when it was 0
Fixed an issue where grouping by status was not working when field had an apostrophe
Product Team
3 New Features
Benchmarks Report H1 2021
Updated the B2B Benchmarks report with 2021 data. It is possible to filter the date range for your data in the report.
We have also added Account Response Rate % and Close the Loop Speed to help you track your growth in your Account Experience™ program.
Microsoft Dynamics Integration
You can now set up integrations between CustomerGauge and Microsoft Dynamics.
Synchronise your Accounts, Contacts, and send surveys in a flexible manner.
Write your Pull Query in Microsoft’s FetchXML to pull data from multiple entities.
Self-service Diagnostics make it very easy to dig into any potential issues that occur.
Failure Alert Emails will help you stay on top of any potential issues that occur.
Webhooks
Delete Webhook: You can now delete your unused Webhooks to keep a nice and tidy list.
Expanded Diagnostics: You can diagnose potential issues by viewing the Request Body and Response Body by expanding the table row in the Stats of an Outgoing Webhook.
3 Feature Improvements
Login
We have removed the permanent blocking for user login. We are replacing this with a temporary block, where a user will be temporarily locked out of the system for a maximum of 15 minutes after many consecutive incorrect password tries.
Administrators will no longer need to unblock these users.
The system will automatically unblock the user after the required time has passed, thus saving Administrators time.
Users will be shown the below message after too many incorrect password tries.
Reporting
NPS SWOT now sends the date type to the Account Page, using the same filters applied on the NPS SWOT widget
Native Salesforce Integration
Pull date/time as Flag value: You can now use {NOW()} as a value in the Flag Mapping to update records in Salesforce with the date/time of Pull in the ISO-8601 format (“2021-08-13T12:34:56Z”).
6 Feature Fixes
Exports
Fixed an issue where Export Engine was failing due to Close the Loop duplicates
Unsubscribes & Bounces
Fixed an issue where searching by phone number was not working
By CustomerGauge Reports
Fixed an issue where the drill down was not working when changing the group by setting
Reporting
Fixed an issue where in some cases the “Show Global data” setting was not working properly
Fixed an issue where the NPS Gauge was not showing the NPS when it was 0
Fixed an issue where grouping by status was not working when field had an apostrophe