NPS Frequency The NPS Frequency reporting widget is getting an update both in look and functionality. This much loved widget now comes with:
The ability to filter using the IS and IS NOT criteria for Segment data
Being able to drill-down to customer information by clicking on the graph
Hover over box that displays the numbers and percentages
A new design that takes less space on a report
Show Global Data Setting
This setting is ideal for internal benchmarking!
Global Data Access Setting allows Global Admins to share certain survey data reporting views/metrics across teams where systems have survey data access restrictions set up and teams are restricted to seeing only their own data.
2 Feature Improvements
NPS Gauge
You can now filter using the IS and IS NOT criteria for Segment data and also filter with all available new filters such as Status and Loyalty filter.
Reporting
Error Handling: Improved our error messages to help users diagnose and solve issues. For Example, if you are using an invalid filter on your reporting widget - the system will alert you of the error and not show you any results.
3 Feature Fixes
Close the Loop
Fixed an issue where deactivated users were showing as valid assignees.
Reporting - NPS Combo Chart
Fixed an issue where the NPS trend line was not showing.
System Admin - Favorite Segments
Fixed an issue where the list of available segments was not scrolling.
Product Team
3 New Features
Read more about the possibilities in our support article.
NPS Frequency
The NPS Frequency reporting widget is getting an update both in look and functionality. This much loved widget now comes with:
The ability to filter using the IS and IS NOT criteria for Segment data
Being able to drill-down to customer information by clicking on the graph
Hover over box that displays the numbers and percentages
A new design that takes less space on a report
Show Global Data Setting
This setting is ideal for internal benchmarking!
Global Data Access Setting allows Global Admins to share certain survey data reporting views/metrics across teams where systems have survey data access restrictions set up and teams are restricted to seeing only their own data.
2 Feature Improvements
NPS Gauge
You can now filter using the IS and IS NOT criteria for Segment data and also filter with all available new filters such as Status and Loyalty filter.
Reporting
Error Handling: Improved our error messages to help users diagnose and solve issues. For Example, if you are using an invalid filter on your reporting widget - the system will alert you of the error and not show you any results.
3 Feature Fixes
Close the Loop
Fixed an issue where deactivated users were showing as valid assignees.
Reporting - NPS Combo Chart
Fixed an issue where the NPS trend line was not showing.
System Admin - Favorite Segments
Fixed an issue where the list of available segments was not scrolling.