CustomerGauge Release Notes v4.91 - Released 09 June 2021
Product Team
started a topic
almost 3 years ago
1 New Feature
Workflow Rules: Bounce Alerts
Allows account managers to be alerted when a new bounce occurred from a contact who was sent an email. The segment filters and the email template to be sent is configurable in the CG Platform.
10 Feature Improvements
Close the Loop:
The “Task Details” report has been officially renamed “Cases Overview”
The “Assigned Cases” widget has been replaced by the “My Cases” widget
The “Workflow Summary” widget has been replaced with the new “Close the Loop Summary” widget
Close the Loop drill-downs now allow you to export all data
Menu:
Cleaned up the tooltips that you see when hovering over the menu items on certain pages
Fixed menu alignment on certain pages
Aligned the menu header with the logo
Cleaned up the list view under “Favorites” to better handle Favorite Reports with long names
Email Sending:
Made some improvements to help with our processing of sending emails and to help avoid some longer-than-usual sending queues that some customers have experienced recently
User Manager:
We no longer allow Admins to change their own data access restrictions
7 Feature Fixes
Drivers Editor:
Fixed an issue where the value “null” was being saved when drivers were created and labeled in certain languages but left blank in other languages
Reports:
Fixed an issue where the Customer Details Page would appear blank when drilling down from certain widgets that contained non-responded surveys
Fixed some KPI drill down issues in some widgets
Fixed an issue where the NPS combo chart was not showing data for Delivered metric
Fixed an issue where the Driver Value widget was stretching the date range
Integrations:
Fixed an issue where data pushback to the CRM was not working as expected in certain instances
User Manager:
Fixed an issue where system admins were able to create 2 different users using the same email address within the same platform. If you have more than one CustomerGauge platform, you are still allowed to use the same email address across different platforms
Product Team
1 New Feature
Workflow Rules: Bounce Alerts
Allows account managers to be alerted when a new bounce occurred from a contact who was sent an email. The segment filters and the email template to be sent is configurable in the CG Platform.
10 Feature Improvements
Close the Loop:
The “Task Details” report has been officially renamed “Cases Overview”
The “Assigned Cases” widget has been replaced by the “My Cases” widget
The “Workflow Summary” widget has been replaced with the new “Close the Loop Summary” widget
Close the Loop drill-downs now allow you to export all data
Menu:
Cleaned up the tooltips that you see when hovering over the menu items on certain pages
Fixed menu alignment on certain pages
Aligned the menu header with the logo
Cleaned up the list view under “Favorites” to better handle Favorite Reports with long names
Email Sending:
Made some improvements to help with our processing of sending emails and to help avoid some longer-than-usual sending queues that some customers have experienced recently
User Manager:
We no longer allow Admins to change their own data access restrictions
7 Feature Fixes
Drivers Editor:
Fixed an issue where the value “null” was being saved when drivers were created and labeled in certain languages but left blank in other languages
Reports:
Fixed an issue where the Customer Details Page would appear blank when drilling down from certain widgets that contained non-responded surveys
Fixed some KPI drill down issues in some widgets
Fixed an issue where the NPS combo chart was not showing data for Delivered metric
Fixed an issue where the Driver Value widget was stretching the date range
Integrations:
Fixed an issue where data pushback to the CRM was not working as expected in certain instances
User Manager:
Fixed an issue where system admins were able to create 2 different users using the same email address within the same platform. If you have more than one CustomerGauge platform, you are still allowed to use the same email address across different platforms