2021 Benchmarks Report:
Updated the B2B Benchmarks report with 2020 data. It is possible to filter the date range for your data in the report.
NPS Summary widget
NPS Table widget
Responses Table widget
A bundle of new NPS & Response widgets with great improvements:
The “Sent” metric is now “Delivered” - This is an ongoing effort to improve consistency across all of CustomerGauge’s reporting widgets. The Delivered metric does not consider pre-delivery failures. In short: “Delivered” covers all survey records where the recipient was able to complete the survey.
Net Response % - Also to improve consistency, it now uses Net Response % which means only delivered emails/sms are used to calculate the Response %
The number of Passives no longer include responses without an NPS score.
These widgets support “is not” filtering, allowing you to exclude certain filter values.
These widgets also support the NPS Loyalty filter as well, allowing you to slice and dice by Promoters, Passives, and/or Detractors.
You can now export all pages after drilling down on any of these new widgets.
These widgets can be found in the “NPS” and “Responses” data sources when adding a widget.
System Setting for Survey Link Exposure in Non Responses Widget
Admins can now choose which roles can have access to the Survey link on the Non Response widget. Simply go to System Admin → System Settings → Reports → Permissions. This enabled Account Managers to send personal reminders more easily (or offers protection against those that seek to game the system!).
Removed the ability to Delete Users to prevent accidental, irreversible, deletions of users.
Improved our tracking of “survey click” events (which is what shows you in the platform whether a survey link has been clicked or not)
Solved an issue where NPS score and other data would not be displayed in Search Results.
Solved an issue where CSV files would be incorrectly UTF-8 encoded.