CustomerGauge Release Notes v4.73 - Released 23 September 2020
Product Team
started a topic
over 3 years ago
New: Webhooks for Activities
Introducing Webhooks — a super easy way to bring Activities into CustomerGauge from some of the tools you’re already using! With just a few clicks you can start getting Login or Support Ticket Activities into CustomerGauge — it takes less than 5 minutes to set up! Head over to Setup → Integration and click the Webhooks button in the top-right corner.
Ability to bring Login / Platform Usage Activities from Pendo.io - Click here to view
Ability to bring Support Ticket Activitis from Zendesk - Click here to view
Ability to bring Support Ticket Activitis from Freshdesk - - Click here to view
New SSO
Some minor improvements to the new SSO functionality from the last release, including more clear filters and identification of SSO users in the User Manager
We have also allowed users who have only ever logged into CustomerGauge by SSO to establish direct access as well
Some minor cleanup on the User Interface for the new SSO menu item
Only showing login buttons on the login page for SSO configurations that are active
Clarified the process of deactivating an SSO user
Tweaked the phrasing of the SSO login buttons to say “Log in with…” instead of “Log in using…:”
Reporting
We have moved the My Reports to the Report section of the menu!
We added Job Level on the Non Responses widget. It is a great addition to the widget and to help your Account Managers stay on top of their contacts.
Data Admin
Field Settings: Made several improvements to the flow of Field Settings. Filters now pull their labels from the Field Settings rather than the other way around.
You can now see the Classic label used on your Imports to be able to check your current field labels
Reporting
We reduced the size of the cards to select a widget on Report Hub. Now you are able to see the entire name of the widget or data source.
We fixed an issue where the on-the-fly filters were not applying on the Case Tracking report.
Surveys
We fixed an issue where toggling between survey languages by clicking the “language flag” was not working as expected on anonymous survey links
Product Team
New: Webhooks for Activities
Introducing Webhooks — a super easy way to bring Activities into CustomerGauge from some of the tools you’re already using! With just a few clicks you can start getting Login or Support Ticket Activities into CustomerGauge — it takes less than 5 minutes to set up! Head over to Setup → Integration and click the Webhooks button in the top-right corner.
Ability to bring Support Ticket Activitis from Zendesk - Click here to view
Ability to bring Support Ticket Activitis from Freshdesk - - Click here to view
New SSO
Some minor improvements to the new SSO functionality from the last release, including more clear filters and identification of SSO users in the User Manager
We have also allowed users who have only ever logged into CustomerGauge by SSO to establish direct access as well
Some minor cleanup on the User Interface for the new SSO menu item
Only showing login buttons on the login page for SSO configurations that are active
Clarified the process of deactivating an SSO user
Tweaked the phrasing of the SSO login buttons to say “Log in with…” instead of “Log in using…:”
Reporting
We have moved the My Reports to the Report section of the menu!
We added Job Level on the Non Responses widget. It is a great addition to the widget and to help your Account Managers stay on top of their contacts.
Data Admin
Reporting
We reduced the size of the cards to select a widget on Report Hub. Now you are able to see the entire name of the widget or data source.
We fixed an issue where the on-the-fly filters were not applying on the Case Tracking report.
Surveys
We fixed an issue where toggling between survey languages by clicking the “language flag” was not working as expected on anonymous survey links