CustomerGauge Major Release v3.11 - Released 26 July 2017
Product Team
started a topic
about 5 years ago
Release Notes - CG Scrum - Version 3.11
Integration – Improvements
[CGS-2257] Improvement on the Integration Hub user interface - users can now easily see their Total Pulls and Pull Type for their integration
My Integration section
Integration – New
[CGS-2034] The Integrations feature has been enhanced to allow users to able to track their Pull History and do their own Integration Diagnostics!
Click here to see the Pull History & Diagnostic Support Page
Integration Diagnostics
My Profile / Users Manager – New
[CGS-2155] Introduced a new setting in My Profile and Users Manager to control how the reports of the Report Dispatch are being displayed in the e-mails.
Click here for more information on how this can work for you.
Report Dispatch Selection (User Manager)
Report Hub (4.0 version) – Improvements
[CGS-2283] [CGS-2239] Line chart – Made some improvements to the ordering & limit of which segment values are displayed
[CGS-2284] Fixed an issue with calculating the KPI Follow Up % and KPI Closed % metrics over time
[CGS-2288] Fixed an issue with the line-breaks in the Comments widget
[CGS-2290] Fixed an issue with Segments over time widget
[CGS-2294] The total for Non Response Rate has now been included to the NPS Table Widget
[CGS-2224] Improved to the Individual Loyalty Spectrum Report the filter information
[CGS-2233] Made an improvement to the Report Dispatch Functionality
[CGS-2008] Made an improvement to the Report Dispatch to respects the user's time zone
Product Team
Release Notes - CG Scrum - Version 3.11
Integration – Improvements
[CGS-2257] Improvement on the Integration Hub user interface - users can now easily see their Total Pulls and Pull Type for their integration
My Integration section
Integration – New
[CGS-2034] The Integrations feature has been enhanced to allow users to able to track their Pull History and do their own Integration Diagnostics!
Click here to see the Pull History & Diagnostic Support Page
Integration Diagnostics
My Profile / Users Manager – New
[CGS-2155] Introduced a new setting in My Profile and Users Manager to control how the reports of the Report Dispatch are being displayed in the e-mails.
Click here for more information on how this can work for you.
Report Dispatch Selection (User Manager)
Report Hub (4.0 version) – Improvements
[CGS-2283] [CGS-2239] Line chart – Made some improvements to the ordering & limit of which segment values are displayed
[CGS-2284] Fixed an issue with calculating the KPI Follow Up % and KPI Closed % metrics over time
[CGS-2288] Fixed an issue with the line-breaks in the Comments widget
[CGS-2290] Fixed an issue with Segments over time widget
[CGS-2294] The total for Non Response Rate has now been included to the NPS Table Widget
[CGS-2224] Improved to the Individual Loyalty Spectrum Report the filter information
[CGS-2233] Made an improvement to the Report Dispatch Functionality
[CGS-2008] Made an improvement to the Report Dispatch to respects the user's time zone
Customer Details Page (4.0 version) – Improvements
[CGS-2206] Improvements have been made to the ordering of Additional Questions
[CGS-2182] Fixed an issue with Special Characters used in the Additional Questions
Escalation Emails – Improvements
[CGS-1838] Improvements have been made to how No scores are displayed in the escalation emails