8 steps to success with CustomerGauge

Before you start
   Thank you for choosing CustomerGauge – we look forward to helping you take your customer experience to the next level. So, let&...
Mon, 2 Mar, 2020 at 12:04 PM
Step 1: Set up your campaign
Delivery Manager You can set up the necessary components of your first survey campaign in the Delivery Manager, which you can find i...
Tue, 3 Mar, 2020 at 7:41 PM
Step 2: Prep your data
In this step, we are going to help you put your data together.  There are different data objects that you can upload into CustomerGauge for your...
Mon, 2 Mar, 2020 at 11:23 AM
Step 3: Rally your team
Before sending your survey invitations, you should think about how you will handle the responses that you receive. At this stage, it's ...
Mon, 9 Mar, 2020 at 11:56 AM
Step 4: Launch your campaign
So you've finalized your invitation campaign, your data is ready to go, and you've prepped your team. This is where it gets exciti...
Tue, 3 Mar, 2020 at 9:13 PM
Step 5: Follow up with your responders
Now that you've sent survey invitations to your customers, you will see responses coming into the tool. Your Dashboard will update automatically ...
Tue, 3 Mar, 2020 at 9:11 PM
Step 6: Analyze your results
So you received your first responses, and you handled any burning issues through Firefighting. The next step is to analyze your results! The NPS ...
Wed, 4 Mar, 2020 at 12:48 PM
Step 7: Boost your response rate
Getting a high response rate is important - if you’re going to invest resources into improving your products and services you want to be sure the ...
Mon, 2 Mar, 2020 at 11:57 AM
Step 8: Advanced reporting and sharing results
The next step in your road to NPS greatness is to create your own dashboards and share the results you've received so far throughout your organiz...
Mon, 2 Mar, 2020 at 12:03 PM