8 steps to success with CustomerGauge

Before you start
   Thank you for choosing CustomerGauge – we look forward to helping you take your customer experience to the next level. S...
Mon, 5 Feb, 2018 at 11:04 PM
Step 1: Set up your campaign
Delivery Manager You can set up the necessary components of your first survey campaign in the Delivery Manager, which you can fi...
Mon, 5 Feb, 2018 at 11:09 PM
Step 2: Prep your data
In this step, we are going to help you put your customer data together in order to send out survey invitations. You can read more about which...
Mon, 5 Feb, 2018 at 11:11 PM
Step 3: Rally your team
Before sending your survey invitations, you should think about how you will handle the responses that you receive...
Mon, 1 Aug, 2016 at 9:58 AM
Step 4: Launch your campaign
So you've finalized your invitation campaign, your data is ready to go, and you've prepped your team. This is where it gets exci...
Mon, 5 Feb, 2018 at 11:14 PM
Step 5: Follow up with your responders
Now that you've sent survey invitations to your customers, you will see responses coming into the tool. Your Dashboard will update automat...
Mon, 1 Aug, 2016 at 10:01 AM
Step 6: Analyze your results
So you received your first responses, and you handled any burning issues through Firefighting. The next step is to analyze your results! ...
Mon, 1 Aug, 2016 at 10:02 AM
Step 7: Boost your response rate
Getting a high response rate is important - if you’re going to invest resources into improving your products and services you want ...
Mon, 1 Aug, 2016 at 10:03 AM
Step 8: Advanced reporting and sharing results
The next step in your road to NPS greatness is to create your own dashboards and share the results you've received so far throughout your organ...
Mon, 5 Feb, 2018 at 11:21 PM