Template Editor

Template Editor
When you add a new email template or wish to edit an existing template from the Delivery Manager, you will be redirected to the Email Editor. Th...
Mon, 24 May, 2021 at 4:56 PM
Piping Data Into the Invite Email
Sometimes you would like to personalise the invite not just for the person's name but also by some segment value. For example: "Thanks for vis...
Mon, 11 Dec, 2017 at 3:44 PM
How to set up a SMS campaign
If you have purchased SMS as a delivery method in your system, you will be able to set up and edit your SMS templates from inside the Delivery Manager. The...
Wed, 26 May, 2021 at 11:45 PM
Changing the survey link image
Our default email templates include either a simple survey link URL or a survey link button. You may however like to use an image of your own - this will...
Tue, 25 May, 2021 at 9:50 PM
Editing logos on Templates and Surveys
There are three places in CustomerGauge you need to manage your logos:   The email templates The survey templates The unsubscribe pages Requirements:...
Tue, 25 May, 2021 at 10:44 PM
EU Region Email Sending via AWS SES (Alternative to SendGrid)
Background: Our current primary 3rd-party partner for sending out survey invitation emails (as well as any other emails that get sent from the CustomerG...
Wed, 17 Feb, 2021 at 1:54 PM
Emails FAQ
What is an Escalation Email? An Escalation email is an email triggered when a new case is open based on a customer response. This may be based on score ...
Mon, 11 Dec, 2017 at 3:44 PM
Tracking Email Opens
After you've sent out surveys to your customers via email, you may wish to know how many of those emails have been opened so that you can track your em...
Fri, 11 Jun, 2021 at 10:49 PM