Workflow — How to use Fire Fighting (incl video)
The CustomerGauge system provides an easy way for organisations to manage service recovery workflow, also termed Fire Fighting in the system. Below ...
Wed, 26 Oct, 2016 at 12:38 PM
Case Tracking Report
The Case Tracking Report can be accessed in the menu under Fire Fighting ➝ Case Tracking. The Case Tracking report gives you an overview of cases...
Wed, 29 Nov, 2017 at 11:19 AM
Extended Fire-fighting Workflow Option
Depending on your organisation's processes, you might require additional workflow options beyond our standard Fire-Fighting offering (three levels: ...
Wed, 15 Feb, 2017 at 3:24 PM