Introduction


Outgoing Webhooks allows you to set up a Webhook or API call to an external system when a survey is completed. This is ideal if a portion of your organisation closes the loop in another system, or if you'd like your survey feedback to flow back into a data warehouse.


In this article you will find an overview of all the recipes of commonly used applications of Outgoing Webhooks. This article serves to inspire and help Business Users identify what they'd like to have implemented, before freeing up technical resources to set up the connection between CustomerGauge and the system of choice.





CRM Systems

  
Microsoft Dynamics - Create Task

Create a Task in Dynamics when a CustomerGauge survey gets completed. Ideal if you're Closing the Loop using Dynamics.

  
SugarCRM - Create Case

Create a Case in SugarCRM when a CustomerGauge survey gets completed. Ideal if  if you're Closing the Loop using SugarCRM.

  
Others

Send data in real-time to an external system, such as a data warehouse, marketing system, or CRM when a survey complete happens in CustomerGauge.

 




Support Systems

  
Freshdesk - Create Ticket

Create a Support Ticket in Freshdesk when a CustomerGauge survey gets completed. Ideal if you're Closing the Loop using Freshdesk.

  
Zendesk - Create Ticket

Create a Support Ticket in Zendesk when a CustomerGauge survey gets completed. Ideal if you're Closing the Loop using Zendesk.

  
ServiceNow - Create Task

Create a Task in ServiceNow when a CustomerGauge survey gets completed. Ideal greatly helps if you're Closing the Loop using ServiceNow.

  
Others

Send data in real-time to an external system, such as a data warehouse, marketing system, or CRM when a survey complete happens in CustomerGauge.

 



Marketing Systems

  
Marketo

Send Survey Response to Marketo when a CustomerGauge survey gets completed to activate your Promoters for Referral Campaigns.

  
Others

Send data in real-time to an external system, such as a data warehouse, marketing system, or CRM when a survey complete happens in CustomerGauge.

 

Analytics Systems

  
Chattermill

Utilise Chattermill's analytics to combine your AX feedback with other data streams you may have connected to Chattermill.

  
Others

Send data in real-time to an external system, such as a data warehouse, marketing system, or CRM when a survey complete happens in CustomerGauge.

 


Other Systems

  
Others

Send data in real-time to an external system, such as a data warehouse, marketing system, or CRM when a survey complete happens in CustomerGauge.