NPS (Basic) Reporting Widgets

Modified on: Wed, 6 May, 2020 at 10:46 PM


This article shows an example of the reporting widgets available for NPS in your CustomerGauge Report Hub


CLICK on a widget to read the description and the available widget settings. Remember, there are plenty of tweaks and modifications you can make to have the report best suit your needs! 


NPS (Basic Widgets) Reporting Overview


You can use this widget to show the NPS score in a visual manner using a Gauge.

Where to find the widget?
Data source: NPS
Visual:Gauge


Widget Settings?

General Settings
Widget name: NPS Gauge


Widget specific settings
Global Filter


The NPS Gauge widget comes with a Global Access Setting. If the widget is added to a shared report and the setting turned ON, this will allow for example all countries which have access to that report to view the Global NPS vs. theirs. It's great for Benchmarking!


You can use this widget to show the NPS score.

Where to find the widget?
Data source: NPS
Visual: Score

Widget Settings?

General Settings
Widget name: NPS Score

You can get a quick overview of the NPS program including the Sent and response information using this widget.

Where to find the widget?
Data source: NPS
Visual: NPS Summary

Widget Settings?

General Settings
Widget name: NPS Summary

If you'd like to a get breakdown of the loyalty information as a Pie chart - you can get a quick overview using this widget.

Where to find the widget?
Data source: NPS
Visual: Pie Chart

Widget Settings?

General Settings
Widget name: NPS Loyalty

Metrics: NPS Loyalty
You can use this widget to provide a breakdown on the number of respondents who selected a particular NPS Score and whether they left a comment of not.


Where to find the widget?
Data source: NPS
Visual: Frequency

Widget Settings?

General Settings
Widget name: NPS Frequency
The comment widget give a detailed overview of the comment each respondent left. You can also choose to view the translations if the comment was left in a different language or show addition information about the respondent along with many other settings. Check the widget specific section for more details.

Where to find the widget?
Data source: NPS
Visual: Comments

Widget Settings?

General Settings
Widget name: Comments

Widget specific settings
  • Show Translations
  • Turn of Profanity Filter
  • Show Non Commented Responded
  • Filter by Loyalty
  • Hide Respondent Information Fields
  • Choose Fields to display about the respondent
  • Order
  • Page Size

The Individual Loyalty Spectrum gives an overview of your customer contacts as individuals, by placing them on an NPS spectrum. You can also segment your results by any of your Segment Values. 


Where to find the widget?
Data source: NPS
Visual: Individual Spectrum

Widget Settings?

General Settings
Segment: Select a Segment Value

Click on the widget to read the description and the available widget settings.

Pro Tips!

  • Object Level: All the above widgets are based on survey respondents (individuals). If you are looking for Account Level information - You will need to use the Segment filter to filter the information for that Account or combination of accounts. Else use the  dedicated account widgets!
  • Filtering: The above widgets can be filtered using the Date Ranges and Segment Filters
  • Data Access Restriction is applied on all of the widgets if that is turned on in your system
  • Global Access Setting: The NPS Gauge widget comes with a Global Access Setting. If the widget is added to a shared report and the setting turned ON, this will allow for example all countries which have access to that report to view the Global NPS vs. theirs. It's great for Benchmarking!


Where to find these NPS Reporting Widgets?

When building out your NPS Reporting, you would want to have a look at the NPS Source for the entire range of reporting visuals and options available.



The widgets covered in this article are highlighted in yellow below.






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