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Driver Diagnostics Reporting Widgets

Modified on: Fri, 8 May, 2020 at 2:10 PM

This article shows an example of the reporting widgets available for Driver Diagnostics in your CustomerGauge Report Hub. 

CLICK on a widget to read the description and the available widget settings. Remember, there are plenty of tweaks and modifications you can make to have the report best suit your needs! 


Driver Diagnostics Overview




You can use this widget to provide any help text for yourself or your users. You can also add logos, images to your report using this widget.

Where to find the widget?
Data source: Misc
Visual: Custom HTML


If you'd like to know which Primary Driver is most selected and how many respondents selected that particular driver, you can get a quick overview using this widget.

Where to find the widget?
Data source: Drivers
Visual: Primary Drivers

Widget Settings?

General Settings
Widget name: Primary Driver

Widget specific settings
  • Loyalty Filter

If you'd like to know which Secondary Driver is most selected and how many respondents that particular driver, you can get a quick overview using this widget.

Where to find the widget?
Data source: Drivers
Visual: Secondary Drivers

Widget Settings?

General Settings
Widget name: Secondary Driver

Widget specific settings
  • Loyalty Filter

You can use this widget to provide any help text for yourself or your users. You can also add logos, images to your report using this widget.

Where to find the widget?
Data source: Misc
Visual: Custom HTML		The Waterfall Chart shows the impact each Driver has on the overall Net Promoter Score®. The main chart displays the impact of each main Driver, ranging from the biggest positive impact to the biggest negative impact on the NPS. 

Where to find the widget?
Data source: Drivers
Visual: Waterfall Chart

Widget Settings?

General Settings
Widget name: Waterfall Chart

Widget specific settings
  • Drivers to display
The tables give a detailed overview of the weight of each Driver. The main chart displays the impact of each main Driver, ranging from the biggest positive impact to the biggest negative impact on the NPS. 

Where to find the widget?
Data source: Drivers
Visual: Table

Widget Settings?

General Settings
Widget name: Table Chart

Widget specific settings
  • Driver Grouping
  • Drivers to Display
  • Loyalty Filter
  • Metrics to Display (Label, Reason Code, Count, % Category, NPS Contribution, % All,
  • Limit
You can use this widget to provide any help text for yourself or your users. You can also add logos, images to your report using this widget.

Available Widget Specific Settings
Data source: Misc
Visual: Custom HTML		The Loyalty chart shows where the positive (green) and negative (red) reasons of the same category are grouped together for easy comparison.

Where to find the widget?
Data source: Drivers
Visual: Loyalty Chart

Available Widget Specific Settings

General Settings
Widget name: Waterfall Chart

Widget specific settings

  • Choose Driver Grouping
  • Select Drivers to display 
You can use this widget to provide any help text for yourself or your users. You can also add logos, images to your report using this widget.

Available Widget Specific Settings
Data source: Misc
Visual: Custom HTML		The Driver Value widget allows you to see your Drivers of Satisfaction and Drivers of Improvement with the financial numbers ($) back-to-back. 

Where to find the widget?
Data source: Drivers
Visual: Value

Available Widget Specific Settings

General Settings
Widget name: Driver Value ($

Widget specific settings
Drivers to Display		The Driver Value widget allows you to see your Drivers of Satisfaction and Drivers of Improvement with the financial numbers ($) back-to-back. 

Where to find the widget?
Data source: Drivers
Visual: Value

Available Widget Specific Settings

General Settings
Widget name: Driver Value ($)

Widget specific settings
Drivers to Display
You can use this widget to provide any help text for yourself or your users. You can also add logos, images to your report using this widget.

Where to find the widget?
Data source: Misc
Visual: Custom HTML		This widget allows you to track the evolution of your Drivers Overtime.

Where to find the widget?
Data source: Drivers
Visual: Line Chart

Available Widget Specific Settings
Driver Grouping
  • Individual Drivers (Show the results for Promoter, Detractor/Passives separately)
  • Combined Drivers (Show the results for Promoter, Detractor/Passives combined)
Once you have chosen the above you can choose the Display options:
  • Only Primary Drivers
  • Only Secondary Drivers
  • Choose a Specific Primary Driver


You can also choose to filter the information for a specific Loyalty type.


 



Pro Tips!

  • Object Level: All the above widgets are based on Survey Respondents (individuals) except for the Driver Value Reporting Widget which is on the Account Level. 
  • If you are looking for Account Level information - You will need to use the Segment filter to filter the information for that individual Account or combination of accounts. 
  • Filtering: The above widgets can be filtered using the Date Ranges and Segment Filters
  • Data Access Restriction is applied on all of the widgets if that is turned on in your system



Where to find the Driver Diagnostics Reporting Widgets?

When building out your Driver Reporting, you would want to have a look at the Driver Data Source. The Drivers are a root cause analysis question that is based on the NPS Score that a respondent selects. 



In the Driver Data source, you'll find the following widgets. 




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