What's new in the product?

New in CG!!! [CGS-5653][CGS-5753] - New widget: Data Transport > Delivery Details

This widget will be made available in your system soon!


New in CG!!! [CGS-5741] - New widget: NPS > Scatter chart

This widget will be made available in your system soon!


New in CG!!! [CGS-5741] - New widget: NPS > Bubble chart

This widget will be made available in your system soon!



From the Community

Workflow Improvements

[CGS-5762] - System Administration: Close-the-Loop Settings

System Administrators can now control how Close-the-loop behaves on the Customer Details Page.


User Experience Improvement: Close-the-loop actions now behave like a form

We've heard you — no more accidental changes to the status or assignees! You need to hit the Save button now before a change gets applied.


[CGS-5710] - Mandatory workflow comments

System Administrators can choose to make workflow comments mandatory when changing status, or changing assignee.


[CGS-5711] - Progressive transitions

System Administrators can now choose to make status transition progressively; from Open to In Progress to Closed, without jumping from Open directly to Closed!


[CGS-5712] - Clock Controls

System Administrators can now choose to display or hide the clock on the Customer Details Page. They are also able to have the clock always display the first Time to Follow-up!


Read more about these workflow improvements in our support material!


Digital Signage Improvements

[CGS-5643] - Digital Signage Comment Carousel: Seconds per comment
[CGS-5759] - Allow randomisation of customer comments in digital signage



Product Improvements

Email Sending

[CGS-5845] - Removed De-duplication checking for Manual Campaign Invitations


Native Integration

[CGS-5846] - Additional rating question answers are no longer attempted to be pushed to Salesforce, if unanswered.


Single Sign-On
[CGS-5841] - Solved an issue where Admins logged in through Single Sign-On would not be able to edit Surveys.