Slice and dice into the vast numbers of insights you get using CustomerGauge's Drill-Down on Charts option.
With this functionality you will be able to drill down on any of the charts in the NPS data source, the Scatter Chart and Sentiment Breakdown.
For example, you can click on any summed number (applicable list below) displayed in column, lines, and scatter charts of NPS and Tags data sources, and get the list of (non-)responses that make up the number. That will save you time searching through reports to find the corresponding number in a table - simply click the bar, point, or scatter dot.
Here's a short video that shows you how the Drill-Down on Charts works:
In chart widgets from the NPS data source, you can drill-down on the following 16 metrics:
Sent
Non-Response
Response
Promoter
Passive
Detractor
Comment
Follow-up
Primary Sent
Reminder Sent
Primary Response
Reminder Response
Total Cases
Open Cases
In Progress Cases
Closed Cases
The 5 metrics you can drill-down on, on charts, in the Tags data source are:
Frequency
Positive Sentiment
Negative Sentiment
Mixed Sentiment
Neutral Sentiment
(You could already drill-down on these, plus Promoter, Detractor, Passive, in the Table widget in the Tags data source)