Inspiration: Text Analytics Reports
Modified on: Wed, 2 Oct, 2019 at 3:37 PM
Where to find Text Analytics?
When building out your Text Analytics, you would want to have a look at the Tags data source.
In the Tags data source, you'll find widgets like Table, Tags Summary, Scatter chart, and Sentiment Breakdown.
Don't let the name Tags fool you — each of these widgets is equipped to report on Text Analytics' Topics as well!
Text Analytics Overview
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| Since it's best practice to read every comment, it's a good idea to have the latest Comments in a Text Analytics report. Where to find the widget? Data source: NPS Visual: Comments What settings got configured? Widget name: Latest Comments Height: 6 blocks | If you'd like to know how many of your comments get labeled with a Topic, you can get a quick overview using this widget. Where to find the widget? Data source: Tags Visual: Tags Summary What settings got configured? General Settings Widget name: Topic Summary Widget specific settings Data type: Topics | To quickly see how topics are distributed over your NPS loyalty and Frequency, you can add a scatter chart. Where to find the widget? Data source: Tags Visual: Scatter chart What settings got configured? General Settings Widget name: NPS vs Frequency Widget width: 3 blocks Widget specific settings Data type: Topics |
| To get a quick overview of how your respondents feel regarding certain topics, you can add the Sentiment Breakdown. Where to find the widget? Data source: Tags Visual: Sentiment Breakdown What settings got configured? None! The displayed widget is as it comes out of the box! | ||
| To get a cohesive picture of all the data in this report, we finish off with a table displaying all the stats in one cohesive widget. Where to find the widget? Data source: Tags Visual: Table What settings got configured? General Settings Widget name: Topic Summary Widget specific settings Data type: Topics Metrics to display: Frequency, Promoter, Passive, Detractor, Positive Sentiment, Negative Sentiment, Mixed Sentiment, Neutral Sentiment | ||
Another great way to report on Text Analytics is by combining them with Drivers, so that you have a multi-dimensional view of how your respondents feel about certain aspects of your business. The following report gives you all that in a nice, screen-sized, overview.
Root Cause Analysis
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| To find out how each Driver contributes to your NPS, we suggest to add a Loyalty chart. This will display each driver's NPS Loyalties back-to-back, building up to your overall NPS. Where to find the widget? Data source: Drivers Visual: Loyalty chart What settings got configured? General Settings Widget name: Drivers by NPS Loyalty | Respondents don't just select your drivers; a lot of them type comments as well! To find out how each Topic they write about performs, throw in a Scatter chart, to find out how many times a Topic is mentioned, and what the overall NPS is for that Topic. Where to find the widget? Data source: Tags Visual: Scatter chart What settings got configured? General Settings Widget name: Topics by NPS vs Frequency Data type: Topics |
| Knowing what to improve, or where you excel in, is great, but what's better, is knowing what your high-value customers think you should improve (or excel in!). The Drivers Value widget does just that — it shows you how much revenue is represented by your respondent's opinions. Where to find the widget? Data source: Drivers Visual: Drivers value What settings got configured? General Settings Widget name: Drivers by Revenue Value | You now know what your respondents think you should improve, and what they put in their effort for, to write about. By adding the Sentiment Breakdown widget, you can also find out how they feel about the topics they wrote about! Where to find the widget? Data source: Tags Visual: Sentiment Breakdown What settings got configured? General Settings Widget name: Topics Sentiments Value type: Percentage |
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