What's new in the product?


User Experience

[CGS-4890] - Added support article links throughout the application!


Need help? Quickly access relevant support information throughout the system!


[CGS-5026] - Redesigned widget actions!
Read more about this in our blog post!

Widget actions are now more structured than ever!


Reporting: Account Vitals widget

[CGS-4708] - Added Division based access restriction on Account Vitals

[CGS-4825] - Added Recommended Actions to Account Vitals


Reporting: Account Overview widget

[CGS-4709] - Added Division based access restriction on Account Overview


New: Activities API

[CGS-4930] - Introduced an Activities API to be used to populate Account Vitals

Find out how to use this API with our API documentation.


Account Page

[CGS-4855] - We now display Recommended Actions on the Account Page


Reviews

[CGS-5002] - Updated icons in Review Manager

[CGS-5015] - You can now style your Reviews Site description using <br/> and <strong> HTML tags!




From the Community


Reporting: NPS

[CGS-5034] - Introduced the Y-axis Scale setting on NPS-only graphs (Dynamic scale or -100 to 100 scale).

Dynamic scale automatically adjusts the Y-axis based on the NPS values displayed;

  • If all values are above 0; the Y-axis shows as 0 to 100
  • If all values are below 0; the Y-axis shows as 0 to 100
  • In all other scenarios; the Y-axis shows as -100 to 100

You can easily choose the Y-axis scale when reporting on NPS


The scale adjusts itself, based on the NPS values!


Reporting: Drill-downs

[CGS-4997] - Non-responses no longer show as Passives in drill-downs




Product Improvements


Delivery Manager

[CGS-3342] - Date fields in the Delivery Manager now always use the "between" operator


Survey Email Sending

[CGS-4706][CGS-4721][CGS-4917][CGS-4763] - Improved speed and stability of survey email sending


User Management

[CGS-4900] - Login Credentials emails should find their way to newly created users once again


Report Hub

[CGS-4606] - Solved an issue on Windows where widgets would float sporadically


Report Dispatch

[CGS-4983] - Widgets are no longer photographed mid-animation (displaying "incorrect" gauges & charts)


Reporting: Hierarchy filter

[CGS-4958] - Long values should now be displayed correctly


Reporting: Lifecycle widget

[CGS-4834] - You can now drill-down in the Lifecycle widget on more than 1,000 accounts


Reporting: Drivers over Time widget

[CGS-4936] - Solved an issue where data would not be displayed when using the "Choose Drivers" setting


Customer Details Page

[CGS-5009] - Sentiments should now properly show up on the Customer Details Page


Account Page

[CGS-4939] - Added pagination to the Contract widget

[CGS-5003] - Remove "Coming Soon" from some widgets


Account Success -> Company Overview

[CGS-4954] - Solved an issue where the Print, and Download buttons wouldn't work