This feature allows you to delete a customer record by CG-ID from inside the CustomerGauge platform. You will be able to delete both a customer response or a record of a customer who has not responded. The Ideal feature usage is to clean up your test records that you might create for a campaign go-live.
Good to know
Be careful while using this functionality. It will PERMANENTLY delete the record from your database and it CANNOT be restored.
The How to Guide:
Step 1: Verify if you have access to this feature. It is only available for GLOBAL ADMINS.
Step 2: Go to Settings in the Menu, and then to "System Admin" feature, and go to Survey Records (Contact your Customer Success Manager to gain access to this feature).
Step 3: Go to "Delete Record".
Step 4: Find the record you want to delete by typing in their CG-ID.
Step 5: Confirm that the record that you want to delete is correct.
Step 6: Confirm that you want to delete this record by typing in their CG-ID.
Step 7: The record should be deleted. You will receive a confirmation screen.