NPS:


This data source covers all visualizations and Reporting Metrics available in the NPS Data Source. 



                                                                                    Visualizations for NPS Reporting



Visualization
Available Reporting Metrics
Widget Example

Gauge

The list of available metrics shown in this widget are as follows.


  • NPS

Score (Number)

The list of available metrics shown in this widget are as follows.

  • NPS

Summary Table

The list of available metrics shown in this widget are as follows.



  • NPS
  • Total Sent
  • Promoters
  • Detractors
  • Passives
  • Comments

Frequency Table

The list of available metrics that can be used in this widget are,


  • Frequency by NPS Score

Comments

● NPS Comments

Table
You can have a maximum of 12 Metrics (Columns) per table widget.

The list of available Metrics that can be used in this widget are,

  • Total Sent, Primary Sent, Reminder Sent
  • Response, Response%, 
  • Non response, Non response%,
  • NPS, SMA
  • Promoters, Promoter%,
  • Detractors, Detractor%,
  • Passives, Passive%
  • Comments, Comments%
  • Total Cases, Total Cases%
  • Open Case, Open Case %
  • Progress Case, Progress Case %
  • Close Cases, Close Case%
  • KPI Follow-up,  KPI Follow-up%
  • KPI Close, KPI Close%

Column Chart
You can choose to use up to to 5 different metrics in one widget.

The list of available metrics that can be used in this widget are,
  • Total Sent, Primary Sent, Reminder Sent
  • Response, Response%, 
  • Non response, Non response%,
  • NPS, SMA
  • Promoters, Promoter%,
  • Detractors, Detractor%,
  • Passives, Passive%
  • Comments, Comments%
  • Total Cases, Total Cases%
  • Open Case, Open Case %
  • Progress Case, Progress Case %
  • Close Cases, Close Case%
  • KPI Follow-up,  KPI Follow-up%
  • KPI Close, KPI Close%

Line Chart

You can choose to use up to to 5 different metrics in one widget.

The list of available metrics that can be used in this widget are,
  • Total Sent, Primary Sent, Reminder Sent
  • Response, Response%, 
  • Non response, Non response%,
  • NPS, SMA
  • Promoters, Promoter%,
  • Detractors, Detractor%,
  • Passives, Passive%
  • Comments, Comments%
  • Total Cases, Total Cases%
  • Open Case, Open Case %
  • Progress Case, Progress Case %
  • Close Cases, Close Case%
  • KPI Follow-up,  KPI Follow-up%
  • KPI Close, KPI Close%


Stacked Area Chart

You can choose to use up to to 5 different metrics in one widget.

The list of available metrics that can be used in this widget are,
  • Total Sent, Primary Sent, Reminder Sent
  • Response, Response%, 
  • Non response, Non response%,
  • NPS, SMA
  • Promoters, Promoter%,
  • Detractors, Detractor%,
  • Passives, Passive%
  • Comments, Comments%
  • Total Cases, Total Cases%
  • Open Case, Open Case %
  • Progress Case, Progress Case %
  • Close Cases, Close Case%
  • KPI Follow-up,  KPI Follow-up%
  • KPI Close, KPI Close%


Stacked Column Chart
You can choose to use up to to 5 different metrics in one widget.

The list of available metrics that can be used in this widget are,
  • Total Sent, Primary Sent, Reminder Sent
  • Response, Response%, 
  • Non response, Non response%,
  • NPS, SMA
  • Promoters, Promoter%,
  • Detractors, Detractor%,
  • Passives, Passive%
  • Comments, Comments%
  • Total Cases, Total Cases%
  • Open Case, Open Case %
  • Progress Case, Progress Case %
  • Close Cases, Close Case%
  • KPI Follow-up,  KPI Follow-up%
  • KPI Close, KPI Close%


Individual Spectrum Chart
The list of available metrics that can be used in this widget are,
  • NPS

Gauge
The list of available metrics that can be used in this widget are,
  • Response Rate