This function is designed to allow uploading of a single customer response record directly into CustomerGauge. You can post information like score, comment, self-select reasons, survey completed date and more along with your customer data.
Note:
Self-select reasons used in your survey are referred to as Reason Codes. Each self-select reason has a unique reason code. Please contact your client’s ops contact for the reason codes for your self-select reasons.
Resource Information
| Response formats | JSON (default), XML |
| HTTP Method | POST |
| Response family | transactions |
| Header | Authorization: api_key XXXXX |
Resource URL
POST Data
Post data as key value based on upload mapping.
POST Data Example Values
| Key | Data |
| CustomerNumber | 1143 |
| lee_klameth@directness.net | |
| FirstName | Lee |
| LastName | Klameth |
| WorkflowStatus | Workflow status Example Values: CLOSE Standard set: you can use OPEN, IN-PROGRESS, PROGRESS, CLOSED or CLOSE. Extended set: As an option CustomerGauge can enable an extended set of workflow status. In this case, you can set workflow status with integer values 0 – 99. We also provide a text look-up. Please ask for details. |
| ReasonCode | 10000,10020 |
Note:
Reason Code refers to the Self-select reasons used in your survey. Each self-select reason has its unique reason code. Please contact your client’s ops contact for the reason codes for your self-select reasons.
Example Request
| cURL example | curl -X POST https://api.eu.customergauge.com/v4.1/transactions/response.json -d CustomerNumber=1143 -d Email=lee_klameth@directness.net -d FirstName=Lee -d LastName=Klameth -d ReasonCode=10000,10020 |
Example Result
Data contains number customergauge. Message reported on successful operation:
1 | {"Data":true} |
Message reported on failed operation:
1 | {"Error":{"Message":"Field email is required but seems to be empty.","Code":400003}} |