This API allows you to adjust and create values in the workflow “Firefighting” module of CustomerGauge.

For example, if you have an external help desk system you can add new entries into the workflow to “CLOSE” a firefighting issue with a comment and user.

Good to know

API response format:

Our APIs return data in either JSON or XML format (depending on request by .json or .xml).

About this API

Resource Information

Response formats
JSON (default), XML
HTTP method
Response family
Authorization: api_key XXXXX

Resource URL

Europe Production Server:

US Production Server:

Australia Production Server:

How to call


Post data as key value based on upload mapping.

POST Data Example

 Example Values: 12
Workflow status
 Example Values: CLOSE
Standard set: you can use OPEN, IN-PROGRESS, PROGRESS, CLOSED or CLOSE.
Extended set: As an option CustomerGauge can enable an extended set of workflow status. In this case, you can set workflow status with integer values 0 – 99. We also provide a text look-up. Please ask for details.
Workflow Comment
 Example Values: Solved the issue
Use URL Encoded strings
Workflow Assigned to
 Example Values:
Email of valid user in the CustomerGauge system

Example Requests

curl -H "Authorization: api_key XXXXX" -X POST -d number_customergauge=12 -d status=CLOSE -d comment="Solved the issue" -d

Example Result

Message reported on successful operation:

  "Data": {
    "number_customergauge": 12

Message reported on failed operation:

  "Error": {
    "Message": "Workflow not found",
    "Code": 400200

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