Unsubscribes & Bounces Report

Modified on: Wed, 24 Jul, 2019 at 7:25 PM

You can find the complete list of customer emails that have unsubscribed in the Unsubscribe section under Admin on the menu. It displays email / phone number / domain and date of unsubscribe. You can also manually add an unsubscribe to this list, delete unsubscribes and download the table.

Additionally, you can report on Unsubscribes with our Get Unsubscribe API, as well as add unsubscribes with the Post Unsubscribe API.

WHAT'S NEW: You can also find the complete list of customer emails that have bounced. It displays email, bounce type, bounce date and reason. You can also manually add a bounce to this list, delete bounces and download the table. 

WHAT'S NEW: Now is possible to filter by the Unsubscribe date or Bounce Date! This date is applicable on the report level, so the dates you add here will be applied on both Unsubscribes and Bounces list. 

The default date range is 1 year rolling period.

How to Unsubscribe a Customer from within CustomerGauge

To manually unsubscribe a customer email address:

1) Go to the Unsubscribes & Bounces Report

Go to the Unsubscribe under Admin in the menu.  This will open a page showing the list of unsubscribed contacts.

Click on the + Add button at the top left hand corner of the Unsubscribes List to add an email address/phone number.


2) Add an email address

Enter the email address of the contact you wish to unsubscribe. The date and time as well as your username will be saved, so you can keep track of who unsubscribed the contact when.

Click on the Save icon on the bottom right hand corner to save the action and unsubscribe.

  • You can also unsubscribe an entire domain name, if for instance you wish to exclude all employees from a particular company from your emails. You can do this in the same manner as adding a single email address, except you add just the domain name starting with the '@' symbol. For instance:




  • You can also un-subscribe people from SMS/Text invites by entering their mobile number (with country code) instead of their email address.

Deleting an Unsubscribe or Bounce

Each email/phone number unsubscribed can be deleted (so the client will receive the surveys again).

  • Simply click on the trash icon to delete the record

  • And confirm on the confirmation pop up

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