The Individual Loyalty Spectrum Report can be accessed from the menu under Reports ➝ By CustomerGauge. You'll find a list of all our Standard Reports, click on Individual Loyalty Spectrum report name or View button to open your report.
Please note: The standard reports are not editable. If you do want to do that, you can make a Copy of the report. The copied report will be shown under the My Reports tab on Report Hub.
The Individual Loyalty Spectrum gives an overview of your customer contacts as individuals, by placing them on an NPS spectrum. You can also segment your results by, for example, industry or account manager.
In the Filter option, you will find all the usual filter options for date type, date range, and various advanced settings like country, company, or division. You can also set what kind of segments you want to group, like industry or division depending on your preference. Click here for more information about On-the-fly settings.