The NPS Frequency Report can be accessed from the menu under Reports ➝ By CustomerGauge.  Click on NPS Frequency repot name or View button to open your report.  


Please note: The standard reports are not editable. If you do want to do that, you can make a Copy of the report. The copied report will be shown under the My Reports tab on Report Hub.



The NPS® Frequency Report shows a breakdown of the individual scores you received from your customers. It also has a bar with the rate of responses from total sent. You can click on the number of responses or the number of comments in order to drill down to the Responses page. 


In the Filter option you will find all the usual filter options for date type, date range, and various advanced options like country, company or division.  Click here for more information about On-the-fly settings.