Content of system generated escalation emails can be modified to include most fields in your data feed.


The subject lines of the escalation emails can also include custom fields to enable you to quickly sort through emails and forward to relevant people.






To modify contents of the escalation emails and more information, please contact your Customer Success Manager.


Typical screen from client setup. Field names are in [[ ]].


Additional information:

Additional data can be added to alerts as noted in the list below:


Number customer

[[number_customer]]

Customer Email: 

[[email]]

Sms_telephone:

[[sms_telephone]]

Name:

[[first_name]] [[last_name]]

Person_salutation

[[salutation]]

Job_position

[[job_position]]

Job_level

[[job_level]]

Language

[[language]]

Company number 

[[company _number]]

Company 

[[company]]

Company revenue

[[company _revenue]]

Company revenue cluster

[[company_revenue_cluster]]

Agent name 

[[agent_name]]

Agent email contact

[[agent_email]]

Country

[[country.value]]

State

[[state]]

Area

[[area]]

City

[[city]]

Division

[[division.name]]

Currency 

[[currency]]

Nps format 

[[nps_format]]

Number Order

[[number_order]]

Rand value

[[order_value]]

Date order

[[date_order]]

SKU ID

[[product_code]]

Flight 

[[flight _name]]

Segment _a

[[segment _a]]

Segment _b

[[segment _b]]

Customer NPS Score: 

[[q1]]

Customer Comments:

[[comment]]

Comments was left on:

[[date_form_completed]]

Date email sent

[[email_sent_date]]

Followup Details: 

[[followup_details]]

Selfselect list

[[selfselect_list]]

Manualtags list

[[manualtags _List]]

Workflow history

[[workflow _history]]

workflow last status

[[workflow_ last _status]]

Additional question 1

[[additional_question_1]]

Additional question 2 (etc)

[[additional_question_2]]

 

.