CustomerGauge v6.22 Release Notes - Released 12 August 2026
Pedro Henrique
started a topic
less than a minute ago
4 Feature Improvements
Account List Widget
Average NPS at account level: The Account List widget now includes an Avg. NPS column, helping users compare account-level sentiment directly in the list. The metric uses valid NPS responses and returns no value when a period has no qualifying responses.
Localized Experiences
Localization is now more consistent across prompt creation, signals, and day-to-day language settings, helping global teams keep the interface and generated content aligned with their selections.
More precise non-English prompts: The ‘Help me write a prompt’ aid in Gaige Chat now translates only the expected, necessary values, preserving any customer-specific labels, filters, segments, and other choices that were already otherwise localized.
Language changes apply immediately: When users save a new system display language, the interface now updates without requiring a logout or a new session, making the change faster and clearer. The change will take effect with the next page load.
Enhanced Signal Intelligence validation errors and suggested locale values: The “New Signal” Flow under the Gaige menu now shows more clear error messages on the final “Edit & add field values” step, as well as added protections to ensure only validly-formatted values are suggested.
5 Feature Fixes
Gaige Chat
Solved an issue where Gaige Chat could sometimes shift into an unintended language in rare cases during longer conversations.
Solved a search issue affecting some content dropdowns in the Prompt Builder experience.
WhatsApp
Solved an issue where unsupported WhatsApp languages could appear as available options.
Imports
Solved an issue where several system-language translations were missing in the Imports experience.
Reporting
Solved an issue where the legacy NPS Comments widget passed the wrong account identifier to its drill-down, resulting in a nonfunctional link to the Account page.
Pedro Henrique
4 Feature Improvements
Account List Widget
Average NPS at account level: The Account List widget now includes an Avg. NPS column, helping users compare account-level sentiment directly in the list. The metric uses valid NPS responses and returns no value when a period has no qualifying responses.
Localized Experiences
Localization is now more consistent across prompt creation, signals, and day-to-day language settings, helping global teams keep the interface and generated content aligned with their selections.
More precise non-English prompts: The ‘Help me write a prompt’ aid in Gaige Chat now translates only the expected, necessary values, preserving any customer-specific labels, filters, segments, and other choices that were already otherwise localized.
Language changes apply immediately: When users save a new system display language, the interface now updates without requiring a logout or a new session, making the change faster and clearer. The change will take effect with the next page load.
5 Feature Fixes
Gaige Chat
Solved an issue where Gaige Chat could sometimes shift into an unintended language in rare cases during longer conversations.
Solved a search issue affecting some content dropdowns in the Prompt Builder experience.
WhatsApp
Solved an issue where unsupported WhatsApp languages could appear as available options.
Imports
Solved an issue where several system-language translations were missing in the Imports experience.
Reporting
Solved an issue where the legacy NPS Comments widget passed the wrong account identifier to its drill-down, resulting in a nonfunctional link to the Account page.
Feature Retirement
No features were retired in this release. Want to stay up-to-date on feature lifecycles? You can find our full list of deprecated and retired features here.