Drivers:



List of the available Visualization and Metric under the Drivers Data Source.



                                                                                                                Drivers Data Source Visualization




Visualization
Metric
Example
Waterfall chart
This widget allows you to track the NPS Contribution for your Drivers.


 Available display options:
  • Only Primary Drivers
  • Only Secondary Drivers
  • Choose a Specific Primary Driver

Loyalty chart
This widget allows you to track the NPS Contribution for your Drivers - with the drivers of Promoters and Detractor/Passives displayed back to back in a comparative format.

Available Driver Grouping
  • Individual Drivers (Show the results for Promoter, Detractor/Passives separately)
  • Combined Drivers (Show the results for Promoter, Detractor/Passives combined)

Once you have chosen the above you can choose the Display options:
  • Only Primary Drivers
  • Only Secondary Drivers
  • Choose a Specific Primary Driver


Workflow Table
This Table widget allows you to see the NPS contribution for your Drivers in a Table View.

The columns can be ordered as per your preference. You can also only choose to show the columns you require.

The available information:

  • Drivers Label
  • Reason Code
  • Category Label
  • Count
  • % Category
  • % All
  • NPS Contribution

Primary Drivers
This Table widget allows you to see the count - number of survey respondents who selected this Primary Driver in a Table View.

You can choose to show the information only for a specific Loyalty in the widget settings.

Secondary Drivers
This Table widget allows you to see the count - number of survey respondents who selected this Secondary Driver in a Table View.

You can choose to show the information only for a specific Loyalty in the widget settings.

Line chart
This widget allows you to track the evolution of your Drivers Overtime.
 
Available Driver Grouping
  • Individual Drivers (Show the results for Promoter, Detractor/Passives separately)
  • Combined Drivers (Show the results for Promoter, Detractor/Passives combined)
Once you have chosen the above you can choose the Display options:
  • Only Primary Drivers
  • Only Secondary Drivers
  • Choose a Specific Primary Driver


You can also choose to filter the information for a specific Loyalty type.